1. Which courier do you use for shipping?

We ship all orders via EasyParcel Malaysia, which works with reliable courier partners including:

• J&T Express

• Ninja Van

• DHL

• PosLaju

• Others depending on route availability

The courier is automatically selected based on speed, cost, and your delivery destination.

2. How long does it take to process my order?

• Local (Malaysia): Orders are prepared and dispatched within 5 working days.

• International: Orders are dispatched within 7 working days.

Processing time does not include weekends and public holidays.

3. What are the delivery timelines?

Delivery time begins after dispatch.

Local (Malaysia)

• Peninsular Malaysia: 3–5 working days

• East Malaysia (Sabah & Sarawak): 5–7 working days
  Delivery durations vary by courier and location.

International

• Asia: 7–14 working days

• Middle East: 7–21 working days

• Europe: 10–21 working days

• USA, Canada & Australia: 14–28 working days
  Delays may occur due to customs processes and local courier operations.

4. Will I receive tracking details?

Yes. After dispatch, your tracking number will be sent to your:

• Registered email, or

• Provided WhatsApp/contact number

You can track your parcel via EasyParcel’s tracking system or the courier partner’s website.

5. How are shipping fees calculated?

Shipping fees are automatically calculated at checkout based on:

• Parcel weight & dimensions

• Delivery location

• Courier rates shown by EasyParcel

You will see the exact shipping charge before completing your purchase.

6. Do you provide international shipping?

Yes, Harathi House ships worldwide via EasyParcel’s international courier partners.

Please note:

• Import duties, customs taxes, or handling fees (if applicable) are the customer’s responsibility.

• These charges vary by country and are not included in our shipping fees.

7. What if my parcel is delayed?

Your parcel may be delayed due to:

• Courier network congestion

• Weather disruptions

• Public holidays & peak seasons

• Customs processing for international orders

• Incorrect or incomplete delivery address

Harathi House is not responsible for such delays, but we will assist in tracking and support.

8. What happens if I entered the wrong address?

If you accidentally entered an incorrect address, contact us immediately.
Once the parcel is shipped, changes may no longer be possible and additional courier charges may apply.

9. How can I reach Harathi House for shipping issues?

We’re here to help. Contact us via:

• WhatsApp: +60 12-234 6337

• Email: harathihouse@gmail.com

Please include your Order Number and Tracking Code for faster assistance.