Welcome to Harathi House. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

1.1 Personal Information

When you place an order, create an account, or subscribe to our updates, we may collect your:

• Name

• Email address

• Phone number

• Shipping/billing address

• Payment details (processed securely through our payment partners)

1.2 Usage Data

We may collect general information about how you use our website, such as:

• Pages viewed

• Features used

• Time spent on the website

1.3 Log Data

Like many websites, we automatically collect data that your browser sends whenever you visit our site (“Log Data”). This may include:

• Your device’s IP address

• Browser type and version

• Operating system

• Pages you visit

• Date and time of access

• Time spent on each page

• Referral sources and general usage statistics

This information helps us monitor website performance and improve user experience.

1.4 Cookies

We use cookies to enhance your browsing experience, analyse traffic, and understand visitor behaviour.

2. How We Use Your Information

We use the collected data to:

• Process and fulfil your orders

• Communicate with you regarding order updates or promotions

• Improve website performance, customer experience, and support

• Comply with Malaysian laws, including the Personal Data Protection Act (PDPA) 2010

3. Information Sharing & Disclosure

We do not sell or trade your personal data. Information may only be shared under:

3.1 Service Providers

Trusted third-party partners (payments, delivery, hosting, analytics) who assist our business operations. They only access data needed to perform their services.

3.2 Legal Requirements

We may disclose information if required by Malaysian law or in response to legitimate requests by authorities.

4. Data Security

We take reasonable measures to protect your information, though no online transmission or storage method is completely secure.

5. Your Rights

You may request to:

• Access your personal data

• Update or correct inaccurate data

• Request deletion of data (where legally allowed)

• Restrict or object to certain processing

Contact us directly to exercise these rights.

6. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any changes will be posted on our website with the most recent update date.

7. Contact Us

If you have questions about this Privacy Policy, please contact us:

Harathi House
Email: harathihouse@gmail.com
Location: Kuala Lumpur, Malaysia