Welcome to Harathi House, your destination for versatile clothing, sleek bags, refined home linens and thoughtful accessories. This website is operated by Harathi House, a registered entity in Malaysia. By accessing or using this website, including all content, tools, and services offered herein, you agree to comply with and be bound by these Terms of Service (“Terms”), as well as any policies referenced herein.

These Terms govern all users, including visitors, customers, merchants, vendors, and content contributors. If you do not accept these Terms in full, you are not authorized to use this website or make any purchases.

We reserve the right to modify, update, or enhance the website, services, or these Terms at our sole discretion. The most recent version of these Terms is always available on this page. Your continued use constitutes acceptance of any changes.

Section 1 – Website and Service Usage

1. Permitted Use
   • All products, services, and content must be used lawfully and in accordance with applicable Malaysian legislation.
   • Users must not engage in unauthorized commercial use or resale of our products without prior written consent.
2. Prohibited Actions
   • Transmitting harmful code, viruses, or malware is strictly forbidden.
   • Attempting to gain unauthorized access to any part of the website, Services, or our systems is prohibited.
3. Consequences of Breach
   • Any violation of these Terms may result in immediate suspension, restriction, or termination of access.
   • Harathi House reserves the right to report illegal activity to the relevant authorities.

Section 2 – Account Creation and Billing Information

1. Account Accuracy
   • Users must provide accurate, complete, and current account and billing information.
   • Updates to personal information, including email addresses, phone numbers, and payment details, must be made promptly.
2. Account Security
   • You are responsible for maintaining the confidentiality of your account login information.
   • Any activity under your account is your responsibility. Harathi House is not liable for unauthorized access if account credentials are compromised.
3. Order Restrictions
   • Harathi House reserves the right to limit quantities per person, household, or account.
   • We may cancel or refuse orders that appear fraudulent or violate these Terms.

Section 3 – Product Information and Availability

1. Accuracy of Descriptions
   • We strive to accurately display product details, including images, colors, sizes, and materials.
   • However, slight differences may occur due to screen settings or photography, so the actual product may vary a little from what you see online.
2. Availability
   • Certain items may be offered in limited quantities or exclusively online.
   • We reserve the right to discontinue any product or service at any time without notice.
3. Pricing
   • Prices are subject to change without prior notice.
   • Promotions, discounts, and special offers may have specific terms, which must be adhered to by users.

Section 4 – Purchases, Payment, and Delivery

1. Payment Terms
   • All payments must be made in full prior to shipment unless otherwise indicated.
   • Accepted payment methods will be clearly presented at checkout.
2. Shipping and Delivery
   • Delivery estimates are provided for reference only and may vary.
   • Users are responsible for providing accurate delivery information. Harathi House shall not be liable for delays or losses caused by incorrect details.
   • For complete details regarding shipping procedures, costs, and estimated delivery times, please refer to our Shipping Policy.
3. Order Modifications and Cancellations
   • Modifications or cancellations are not allowed once an order is placed.
   • For issues regarding your order, please refer to our Return and Refund Policy or contact us on whatsapp, +6012-2346337.

Section 5 – Returns, Exchanges, and Refunds

1. Return Policy
   • Returns and exchanges are subject to conditions stated in our Return Policy.
   • Items must be returned in original condition, with tags attached, and in original packaging where applicable.
2. Refund Process
   • Refunds will be processed to the agreed-upon account or the original payment method, as applicable .
   • Processing times may vary depending on payment providers and banks.
3. Exceptions
   • Certain items, such as customized or final-sale products, may not be eligible for return or exchange.

Section 6 – User Content, Feedback, and Communications

1. User Submissions
   • Any feedback, suggestions, or content provided to Harathi House may be used, modified, or distributed by us at our discretion.
   • You warrant that submissions do not infringe on third-party rights or contain malicious content.
2. Monitoring
   • Harathi House may, but is not obligated to, review, edit, or remove content that is unlawful, offensive, or in violation of these Terms.
3. User Responsibilities
   • Users must not impersonate others, provide false information, or post content that is abusive or harmful.

Section 7 – Thirs-Party Links and Services

1. External Links
   • The website may contain links to third-party sites or services. These are provided for convenience only and are not under our control.
2. Third-Party Responsibility
   • Harathi House is not liable for the content, policies, or practices of third-party websites. Users should review the third-party’s terms before transacting.
3. Optional Tools
   • Use of third-party tools accessed via the website is at your own risk. We provide no warranties regarding these tools.

Section 8 – Prohibited Conduct

Users are strictly prohibited from:

• Violating any applicable laws or regulations.
• Infringing intellectual property or proprietary rights.
• Harassing, defaming, or discriminating against others.
• Transmitting malicious software, spam, or phishing attempts.
• Attempting to bypass security measures or disrupt website operations.

Harathi House reserves the right to terminate access immediately for violations.

Section 9 – Disclaimer and Limitation of Liability

1. Service “As-Is”
   • All products and services are provided on an “as-is” basis without warranties of any kind.
2. No Guarantee
   • We do not guarantee uninterrupted, secure, or error-free access to the website.
3. Limitation of Liability
   • Harathi House, its affiliates, and officers shall not be liable for any direct, indirect, incidental, or consequential damages arising from use of the website or Services.

Section 10 – Indemnification

You agree to indemnify, defend, and hold harmless Harathi House, its officers, directors, employees, affiliates, and partners from any claims, liabilities, losses, or expenses arising from your violation of these Terms or applicable laws.

Section 11 – Severability

If any provision is determined to be invalid or unenforceable, it will be severed, and the remaining Terms will remain in full effect.

Section 12 – Termination

1. Termination by User
   • You may terminate your use of our website at any time by discontinuing access.
2. Termination by Harathi House
   • We may suspend or terminate access at our discretion for violations of these Terms.
   • Obligations incurred prior to termination will remain enforceable.

Section 13 – Governing Law

These Terms shall be governed by and construed in accordance with Malaysian law.

Section 14 – Changes to Terms

Harathi House reserves the right to update or revise these Terms at any time. Users should regularly review this page. Continued use of the website constitutes acceptance of updated Terms.

Section 15 – Contact Information

For questions regarding these Terms, please contact:

Email: Harathihouse@gmail.com
Phone: +60 12-234 6337